Keeping infrastructure projects on track: Lessons from New South Wales

Podcasts - Voices of the Industry_Ingrid

PodcastDuration 48m

Infrastructure projects the world over start with the best intentions, but rising costs and ‘analysis paralysis’ often mean their full potential goes unrealized. This is a common theme in every country, but have some been able to develop strategies to help stay the course and deliver benefits for all?

In this episode of ‘Voices of the Industry’ Steer’s market lead for transportation strategy and business case analysis in North America, Patrick Miller, speaks to Ingrid Emery, Executive Director of Biodiversity and Conservation for the New South Wales (NSW) Department of Planning and Environment as she talks about the innovative approach to infrastructure assurance in this Australian state.

A focus on risk assessment, use of independent experts for assurance reviews, and repeated use of business cases throughout created a thorough assessment process to keep projects on track throughout their lifecycle. Are there some notes for North American planners to take?

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Key takeaways

  • Using a project lifecycle can enable transparent decision making
  • Using business cases throughout a project lifecycle can help to navigate decision making
  • Using a dedicated assurance function can minimise risk
  • Integrating the public and decision makers into development helps to avoid surprises


  • Ingrid Emery, serving as the Executive Director of Biodiversity and Conservation at the NSW Department of Planning and Environment, brings nearly two decades of experience. Her prior role involved leading water infrastructure development, ensuring access to safe drinking water for regional towns. Ingrid holds degrees in Economics and English Literature from the University of Melbourne, showcasing a versatile background.


  • Patrick Miller, Steer’s Transportation Strategy and Business Case Market Lead in North America.

Related topics: Technology and digitalDisruptive technologiesPolicy, strategy & regulationAviationNew MobilityUrban transport.


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